Privacy Policy

Last updated: April 11th, 2025

At remarkable. 合同会社, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our services, website, and related platforms.

1. Who We Are

remarkable. 合同会社
Address: 〒150-0034 東京都渋谷区代官山町8-7
Email: info@remarkable.jp
Phone: +81 03 6320 7330

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, mailing address

  • Account Data: Login credentials, preferences, and purchase history

  • Billing Information: Credit card data, billing address (processed securely via Stripe or other third-party providers)

  • Usage Data: IP address, browser type, device information, access logs

  • Service-Related Content: Messages, consultation notes, shared files, and scheduling data

  • Cookies: For analytics, personalization, and session tracking

3. How We Use Your Information

We use the data we collect for:

  • Providing and managing services (e.g., lessons, coaching, consulting, translation, etc.)

  • Communicating with you (email updates, confirmations, inquiries)

  • Managing bookings, subscriptions, and payment transactions

  • Delivering client account access, client memberships, and maintaining account records

  • Improving user experience and tailoring services

  • Legal, regulatory, or operational compliance

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the EEA or UK, we process your data based on:

  • Your consent

  • Contractual necessity

  • Legal obligations

  • Our legitimate interests (e.g., improving services)

5. Sharing Your Information

We do not sell or rent personal data. We may share it with:

  • Service providers (e.g., Squarespace, Stripe, Acuity, Google Workspace) for operational needs

  • Government authorities or regulators when legally required

  • Collaborators, consultants, translators, or instructors, only with client consent, and only relevant information for service delivery

6. Data Retention

We retain your personal data:

  • As long as you maintain an account or relationship with us

  • For legal, tax, or regulatory purposes

  • Until you request erasure, where applicable

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Restrict or object to certain processing

  • Request a copy of your data in portable format

  • Withdraw consent (where applicable)

To exercise your rights, contact: info@remarkable.jp

8. Security Measures

We take appropriate security measures including encryption, secure server storage, access controls, and regular audits to protect your data.

9. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Analyze website traffic (e.g., via Google Analytics)

  • Remember login sessions

  • Personalize site content

You may disable cookies in your browser settings.

10. International Data Transfers

If you access our services from outside Japan, please note that your data may be processed in Japan and/or in the countries of our service providers. We ensure that appropriate safeguards are in place.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16 without verified parental or guardian consent. We do not knowingly collect personal data from children under 16 unless it is submitted with the explicit consent and supervision of a parent or legal guardian.

If we become aware that we have inadvertently collected personal data from a child without proper consent, we will delete the data promptly.

Parents or guardians who believe that their child has submitted personal information to us without their permission may contact us at info@remarkable.jp to request access, correction, or deletion of that data.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. Continued use of our services implies your agreement to the updated terms.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact:

remarkable. 合同会社
Email: info@remarkable.jp
Phone: +81 03 6320 7330