Terms & Conditions

Cancellation

Customers can request cancellation of services by email or phone.
Cancellation requests must be made at least 48 hours prior to the scheduled service date and time to be eligible for a full refund.
Cancellation requests received within 48 hours prior to the scheduled service date will be charged the entire price in full.
We reserve the right to cancel services in exceptional circumstances our staff may experience, such as illness, natural disasters or unforeseen events. In such cases, customers will receive a full refund.

Refunds

Refunds for cancellations will be issued using an agreed method of payment.
Refunds will be processed within 7 business days from the date of the cancellation request approval.
Refunds may take additional time to reflect in the customer's account depending on the payment method and financial institution.
Refunds are issued for the original amount paid; we are not responsible for third-party fees or currency conversion differences charged by financial institutions.
In the event of service disruption or dissatisfaction, customers are encouraged to discuss potential refunds or alternatives.

Memberships

Membership fees are non-refundable once processed.
Memberships renew monthly and may be cancelled by the customer at any time via their account site or by written request.
Membership grants access to private booking links, session management tools, and shared resources.
Cancellation of membership will take effect at the end of the current billing cycle. Access will continue until that date.
Failure to pay the monthly membership fee may result in restricted access to booking features, session management tools, and shared client resources.
This membership does not include sessions or services; it is a gateway for access and account management.

Packages

Each package has a defined validity period (e.g., 6 weeks, 10 weeks, etc.), stated at the time of purchase.
Unused sessions will expire after the validity period and are non-refundable.
Sessions within a package must be scheduled in advance and are subject to availability.
Missed sessions or no-shows are not eligible for refunds or rescheduling unless cancellation is made at least 48 hours in advance.
Packages are non-transferable and may only be used by the client who made the purchase.
Refunds are not available once any session in the package has been used. If no sessions have been used, the refund may be considered according to the general refund policy.
Extension requests due to illness or exceptional circumstances may be considered on a case-by-case basis and must be submitted before the expiry date.

Discounts

All discounts and promotional pricing are applied at the time of purchase only.
Discounts are not retroactive and may not be applied to previously completed purchases.
Discounted rates are non-transferable and may not be exchanged for other services or credits unless otherwise stated.
Discount availability, terms, and duration may vary and will be clearly indicated at the time of the offer.
Combined or stacked discounts are not allowed unless explicitly stated.
Unless otherwise specified, discounts are limited to one per client or household.
We reserve the right to modify or discontinue discounts at any time without prior notice.

Exceptions

Certain services or products may have specific cancellation and refund policies, which will be communicated to customers at the time of purchase.
Non-refundable deposits or fees may apply to certain services, and these will be clearly stated in the service agreement or booking confirmation.

Changes

Customers can request changes to their bookings, subject to availability and any applicable fees.
Changes to bookings must be requested at least 48 hours prior to the scheduled service date.

Booking Time Frames