Privacy Policy
Last updated: May 17, 2026
At remarkable. 合同会社, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our services, website, and related platforms.
This Privacy Policy applies to our website, consultations, coaching, education support, translation/transcreation, business support, Vancouver Life Support, digital products, checklist downloads, email communications, and related services.
1. Who We Are
remarkable. 合同会社
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034
Email: info@remarkable.jp
Phone: +81 3 6320 7730
We provide intercultural business solutions, communication coaching, English coaching, education support, consulting, translation/transcreation, Vancouver Life Support, digital materials, and related services.
2. Information We Collect
We may collect and process the following types of personal data:
Contact Information
Name, email address, phone number, mailing address, company name, and other contact details.
Account Data
Login credentials, preferences, purchase history, service history, and account-related information.
Booking Information
Credit card details, billing address, transaction references, payment status, appointment details, service type, and other booking-related information. Full credit card details are processed by third-party payment providers such as Stripe and are not stored directly by us.
Usage Data
IP address, browser type, device information, access logs, pages viewed, referral source, and interaction data.
Service-Related Content
Messages, consultation notes, shared files, scheduling details, questionnaire responses, service forms, and other information you provide in relation to our services.
Vancouver Life Support and Booking Information
If you use our Vancouver Life Support services, book a consultation, download a checklist, or submit an inquiry, we may collect information such as your name, email address, current location or intended destination, arrival timing, consultation topic, English level, general study/work/life situation if voluntarily provided, booking details, payment status, and information you choose to provide about housing, work, study, or daily life preparation.
Digital Product and Checklist Information
If you request a free checklist, download a guide, purchase a digital product, or subscribe to related information, we may collect your email address, download activity, product access information, and communication preferences.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and managing services, such as lessons, coaching, consulting, translation, education support, Vancouver Life Support, and digital products
- Communicating with you by email, phone, video call, or other agreed methods
- Confirming and managing bookings, subscriptions, packages, payments, cancellations, and customer transactions
- Preparing for and delivering consultations, coaching, lessons, English support, life support, and related services
- Providing digital products, checklists, templates, and downloadable materials
- Delivering client account access, client dashboards, personalized resources, and service records
- Improving user experience and tailoring services
- Sending requested materials, follow-up messages, newsletters, updates, or promotional communications where permitted by law or with your consent
- Managing reviews, testimonials, feedback, and service quality
- Legal, regulatory, tax, accounting, contractual, or operational compliance
- Maintaining security, preventing fraud, and protecting our website and services
4. Legal Basis for Processing
If you are located in the EEA, UK, or other jurisdictions requiring a legal basis for processing, we process your data based on one or more of the following grounds:
Your Consent
For example, when you submit an inquiry, request a checklist, subscribe to emails, or provide optional information.
Contractual Necessity
When processing is necessary to provide a service, process a booking, deliver a digital product, issue an invoice, or respond to a service request.
Legal Obligations
When we must comply with tax, accounting, regulatory, or legal requirements.
Our Legitimate Interests
For example, improving services, security, customer support, communication, business operations, analytics, and service development, provided that such interests are not overridden by your rights.
5. Sharing Your Information
We do not sell or rent personal data.
We may share personal data with:
Service Providers
For example, Squarespace, Stripe, Acuity, Google Workspace, TidyCal, payment processors, email platforms, cloud storage providers, analytics providers, and operational tools.
Booking, Payment, and Operational Tools
When you book a service or make a payment, necessary information may be processed by third-party booking and payment platforms. These providers process information according to their own privacy policies and security practices.
Staff, Contractors, Consultants, Translators, Instructors, Coaches, or Local Support Partners
We may share relevant information only when necessary to provide the requested service.
For Vancouver Life Support, relevant booking and intake information may be shared with the assigned local support partner, such as Richard, only as needed to prepare for and provide the requested support.
Professional Advisors
We may share information with accountants, lawyers, tax advisors, insurers, or other professional advisors where reasonably necessary.
Government Authorities or Regulators
We may disclose information where required by law, regulation, court order, government request, or where necessary to protect our rights, customers, service providers, or others.
Business Transfers
If our business is involved in a merger, restructuring, acquisition, asset sale, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
6. Data Retention
We retain personal data:
- As long as you maintain an account or relationship with us
- For legal, tax, accounting, business, operational, and service purposes
- Until you request deletion, where applicable and legally possible
Retention periods may vary depending on the type of information, service history, legal requirements, and operational needs.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict or object to certain processing
- Request a copy of your data in portable format
- Withdraw consent where applicable
- Object to or unsubscribe from promotional communications
To exercise your rights, please contact: info@remarkable.jp
We may need to verify your identity before responding to certain requests.
8. Security Measures
We take appropriate security measures including encryption where available, secure server storage, access controls, password protection, restricted access, trusted service providers, and regular audits or security checks to protect your data.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Analyze website traffic
- Use services such as Google Analytics where applicable
- Remember login sessions and preferences
- Personalize site content
- Measure marketing and service performance
- Improve website functionality
You may disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.
10. International Data Transfers
If you access our services from outside Japan, please note that your data may be processed in Japan and/or in the countries of our service providers.
For Vancouver Life Support, your information may be accessed or processed in Japan and Canada, including by our operational staff and local support partners, as needed to provide the requested service.
We ensure that appropriate safeguards are in place where reasonably possible and use trusted service providers with appropriate privacy and security practices.
11. Children’s Privacy
Our services are generally not directed to individuals under the age of 18 without verified parental or guardian consent.
We do not knowingly collect personal data from children under 18 unless it is submitted with the explicit consent and supervision of a parent or legal guardian.
For services involving minors, such as education, study, family, or Vancouver Life Support services, parent or guardian involvement and consent may be required.
If we become aware that we have inadvertently collected personal data from a child without proper consent, we will delete the data promptly where required.
Parents or guardians who believe that their child has submitted personal information to us without their permission may contact us at info@remarkable.jp to request access, correction, or deletion of that data.
12. Sensitive Information
Please do not provide sensitive personal information unless it is necessary for the requested service.
Sensitive information may include immigration status details, medical information, financial details, legal documents, government identification numbers, or other highly personal information.
If sensitive information is necessary for a service, we will use it only for the relevant purpose and handle it with appropriate care.
13. Email Communications and Marketing
If you request a free checklist, submit an inquiry, book a service, purchase a digital product, or provide your email address, we may send you the requested material, service-related communications, and relevant follow-up information.
We may also send promotional or informational emails about related services, guides, articles, checklists, or digital products where permitted by law or where you have provided consent.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us at info@remarkable.jp. Transactional or service-related emails may still be sent where necessary to provide a service, process a booking, or respond to your request.
14. Reviews, Testimonials, and Feedback
You may be invited to provide reviews, testimonials, or feedback after using our services.
We may use feedback for service improvement, internal review, marketing, or public display only where appropriate.
If we use testimonials publicly, we will take reasonable steps not to disclose sensitive personal details without permission. We may edit testimonials for length, clarity, grammar, or anonymity, provided the meaning is not materially changed.
15. Third-Party Links and Services
Our website and communications may contain links to third-party websites, tools, booking platforms, payment providers, social media platforms, or other services.
We are not responsible for the privacy practices, security, content, policies, or performance of third-party services. Please review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
Your continued use of our website or services after updates means that you acknowledge the revised Privacy Policy.
17. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
remarkable. 合同会社
Email: info@remarkable.jp
Phone: +81 3 6320 7730
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034