Terms & Conditions
Last updated: July 26, 2026
These Terms & Conditions (“Terms”) apply to services, consultations, advisory engagements, coaching, education and career support, international-transition support, translation and localization, digital products, bookings, projects and related services provided by remarkable. 合同会社 (“remarkable,” “we,” “our,” or “us”).
By using our website, booking or purchasing a service, accepting a proposal, submitting an inquiry, downloading materials or otherwise using our services, you agree to these Terms and to any service-specific terms shown on the relevant booking page, payment page, proposal, invoice or written agreement.
1. Who We Are
remarkable. 合同会社
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034
Email: info@remarkable.jp
Phone: +81 3 6320 7330
remarkable. provides Japan-focused and cross-border business advisory, executive and professional communication support, coaching and capability development, education and career support, international-transition support, writing, translation, localization, digital materials and related services.
2. Services and Scope
Our services may include, but are not limited to:
International business strategy, market-entry and cross-border advisory
Leadership, management and executive communication support
Coaching and continuing professional or English-language development
Career, education and international-transition support
Workshops, training and team programs
Writing, document review, translation, localization and transcreation
Strategy, positioning, systems, workflow and implementation projects
Digital guides, templates and downloadable materials
Other services agreed in writing
The specific objective, scope, responsibilities, timing, fee, payment schedule, deliverables, review process and material exclusions may be stated on the relevant booking or payment page, proposal, invoice, service description or written agreement.
Where a service-specific written term conflicts with these general Terms, the service-specific term applies to that engagement to the extent of the conflict.
3. Vancouver and Other International-Transition Support
International-transition support may assist individuals or families preparing to move, arriving in a new location or adapting to life across different systems.
Support may include general preparation, practical communication, housing-search preparation, rental-message support, resume or job-search preparation, education planning, daily-life information organization and coordination of agreed practical workstreams.
Unless expressly agreed in writing and provided by an appropriately authorized professional, the service does not include immigration advice, legal advice, tax advice, medical advice, licensed real-estate brokerage, contract agency, employment agency services or guarantees of housing, employment, school admission, visa approval or any other third-party outcome.
Clients should use official sources and appropriately qualified professionals where required.
4. No Regulated Professional Advice
Unless expressly agreed in writing and provided by an appropriately qualified or authorized professional, our services do not constitute:
Legal advice
Immigration or visa advice
Tax or accounting advice
Medical or health advice
Regulated financial advice
Licensed real-estate brokerage
Contract agency or authority to bind a client
Employment agency services
Certified, notarized or regulated professional assurance
Information provided by remarkable. is ordinarily for business, communication, educational, organizational, preparatory or practical-support purposes.
Where specialist input is required, remarkable. may recommend or, with the client’s agreement, coordinate with an appropriately qualified third party. That third party’s engagement, responsibility and fees will be identified separately.
5. Availability and Booking Windows
Available dates, the earliest date shown, the booking horizon and any minimum notice period are displayed on the relevant booking page or confirmed in writing.
Unless otherwise stated, an individual session must be booked at least 48 hours before its start time.
Custom projects, workshops, urgent work, in-person work, travel and international-transition support may require longer notice and are subject to availability.
Clients are responsible for checking the date, time, time zone, service type and booking details before submitting a booking.
6. Bookings and Confirmation
Bookings may be made through our website, a designated scheduling platform, email, a form or another agreed method.
A complimentary introductory call is confirmed when the scheduling process is completed and a booking confirmation is issued.
For a directly purchasable prepaid session, payment is completed first. The client is then directed to a private scheduling page to choose an available time and submit the required intake. The session is confirmed when both payment and scheduling are complete and a booking confirmation is issued.
If the scheduling page does not open or no available time is suitable, the client should contact info@remarkable.jp so that alternative timing can be considered.
We may decline, cancel, reschedule or modify a booking if:
The requested service is outside our scope
Required payment has not been received
Required information has not been provided
The request raises safety, legal, ethical, confidentiality or operational concerns
The relevant provider is unavailable
The request requires a licensed or otherwise qualified professional
The request is inappropriate, unreasonable or inconsistent with these Terms
7. Fees, Taxes and Payment
Publicly displayed fees are stated in Japanese yen and include Japanese consumption tax where it applies, unless the page clearly states otherwise.
Proposals and invoices may separately identify the fee before tax, consumption tax and the tax-inclusive total. A different currency or tax treatment will be stated where applicable.
Payment methods may include credit or debit card, bank transfer or another method stated on the checkout page, proposal or invoice. Available card brands and payment options are shown by the applicable payment provider.
Directly purchasable prepaid sessions must be paid before scheduling and confirmation. For projects, workshops, retainers and other custom work, a deposit, milestone payments, advance payment or another payment schedule may be stated in the proposal or invoice.
The client is responsible for bank-transfer charges, currency-conversion charges or other fees imposed by the client’s bank, card issuer or payment provider. remarkable. does not add a separate card-processing surcharge to the publicly displayed price.
Payment processing and scheduling may be provided through third-party platforms, including Stripe, TidyCal or other designated providers. Not every engagement is required to use the same payment method or platform.
8. Cancellation and Rescheduling of Individual Sessions
Unless a different written term applies to a particular booking, a request to cancel or reschedule an individual session must be received at least 48 hours before the scheduled start time.
If a valid request is received at least 48 hours in advance, the client may:
reschedule once, subject to availability; or
cancel and request a refund of the amount paid for that session.
A cancellation or rescheduling request received less than 48 hours before the scheduled start time is not eligible for a refund or replacement session, and any unpaid fee remains payable.
A rescheduled session remains subject to availability and the booking conditions then in effect.
9. Projects, Workshops and Specially Prepared Engagements
Projects, workshops, team programs, travel, in-person work, urgent work, specially prepared engagements and retainers may require significant preparation, reserved capacity, third-party commitments or non-recoverable costs.
The applicable proposal or written agreement may therefore set different cancellation, postponement, change, refund, deposit and payment terms.
A deposit may be non-refundable once work has begun, capacity has been reserved or non-recoverable costs have been incurred, but only where this is stated before payment or in the applicable written agreement.
Requests that change the agreed objective, assumptions, materials, stakeholders, deliverables, schedule, review rounds or implementation responsibility may require a revised scope, fee and delivery schedule.
10. Late Arrival and No-Shows
If a client is late, the session may still end at the originally scheduled end time.
If a client does not attend a scheduled session without the required notice, the session may be treated as completed and is not eligible for refund or rescheduling.
Repeated late cancellations, rescheduling or non-attendance may result in future bookings being declined or made subject to additional conditions.
11. Cancellation by remarkable.
We may cancel or reschedule a service because of illness, emergency, natural disaster, transportation disruption, technical failure, safety concern, force majeure or another circumstance that makes delivery impracticable.
If remarkable. cancels an individual prepaid session and cannot provide a mutually suitable alternative, the amount paid for that session will be refunded.
For a project or custom engagement, the applicable proposal or written agreement will govern the effect of suspension, delay or cancellation. Amounts relating to work already completed and non-recoverable third-party costs may remain payable where permitted by law and stated in the agreement.
12. Refunds
Approved refunds are ordinarily processed within seven business days using the original or another agreed payment method.
The time required for the refund to appear in the client’s account depends on the payment provider and financial institution.
Except where required by law or expressly agreed in writing, refunds are not available for:
Completed services
No-shows
Late cancellations
Work already performed
Custom work already started
Digital products after delivery, access or download
Urgent or after-hours work already undertaken
Preparation, travel, venue or third-party costs already incurred
We are not responsible for currency-conversion differences or fees charged by a bank, card issuer or other third party, except where applicable law requires otherwise.
Nothing in these Terms limits mandatory rights available under applicable consumer-protection law.
13. Digital Materials and Downloadable Products
Free and paid guides, templates, checklists, PDFs, digital products and other downloadable materials are provided for the stated informational, educational or practical purpose.
They may not reflect every individual situation and do not replace advice from an appropriately qualified professional.
Unless otherwise required by law or stated before purchase, a digital product is not refundable after delivery, access or download.
Digital materials may not be copied, resold, redistributed, publicly shared, modified for resale or used commercially without our written permission.
We may update, replace or discontinue digital materials, but a later update is not guaranteed unless it was included in the product description.
14. In-Person Work, Travel and Third-Party Costs
In-person work, accompaniment, local support, travel-based services, workshops and location-specific assistance are subject to availability, location, schedule, safety, weather, transportation conditions and the agreed scope.
Travel time, transportation, accommodation, venue, parking, external specialists, third-party materials and other necessary costs may be quoted separately where disclosed and agreed in advance.
We may decline, modify or stop work that is unsafe, unlawful, inappropriate, outside the agreed scope, requires an unappointed licensed professional or creates unreasonable risk.
15. Minors and Guardian Involvement
For a client under 18, the involvement and consent of a parent or legal guardian are required.
We may request confirmation of guardian involvement before providing services and may decline or modify work involving a minor according to the nature of the request, safety, documentation, location, supervision and applicable rules.
remarkable. does not provide unsupervised childcare.
The parent or legal guardian is responsible for decisions, permissions, documentation, supervision and compliance with applicable education, travel, housing, safety and legal requirements.
16. Client Responsibilities
Clients are responsible for:
Providing accurate, complete and timely information
Attending scheduled sessions on time
Checking booking details and time zones
Providing agreed materials by the required date
Identifying material constraints, approvals and dependencies
Making their own decisions
Consulting qualified professionals where required
Complying with applicable laws, contracts, policies and third-party requirements
Treating all participants, staff, contractors and partners respectfully
remarkable. is not responsible for results caused by incomplete, inaccurate, delayed or misleading information provided by the client or another person for whom the client is responsible.
17. Results and No Guarantees
We aim to provide thoughtful, practical and professional support. However, we do not guarantee a particular commercial, career, educational, examination, communication, financial, legal, immigration, housing, employment or other third-party outcome.
Examples, case studies, testimonials and past results are illustrative and do not guarantee future results.
18. Reviews, Testimonials and Case Studies
We may invite clients to provide reviews, testimonials or feedback.
We may edit voluntarily submitted feedback for length, clarity, grammar or anonymity without materially changing its meaning.
We will not identify a client publicly in a testimonial or case study without permission. Anonymized descriptions may be used only where reasonable steps have been taken to avoid disclosing confidential or identifying information.
19. Communication
We may communicate through email, a scheduling platform, website form, video-meeting link or another agreed method.
Public and pre-booking channels are intended for service inquiries and initial assessment. Detailed individual advice and substantive review are provided within an appropriate paid engagement.
Direct communication channels, response times and availability outside scheduled sessions apply only where included in the agreed service.
20. Third-Party Services and Links
We may use third-party tools and service providers for scheduling, payment, communication, file sharing, meetings, analytics, hosting and delivery.
Third-party services are governed by their own terms and privacy practices. We are not responsible for their availability, security, errors, policies or performance to the extent permitted by law.
Our website may link to third-party websites. A link does not constitute a guarantee or endorsement of the third party’s content, service, accuracy or suitability.
21. Intellectual Property
All content, frameworks, materials, guides, templates, documents, website copy, designs, logos, graphics, videos, training materials and digital products created by remarkable. are owned by us or used with permission.
Unless otherwise agreed in writing, clients may use deliverables and materials supplied to them only for their personal, internal or specifically agreed purpose.
No material may be copied, resold, redistributed, publicly posted, modified for resale, recorded or used commercially outside the agreed purpose without written permission.
Client materials and pre-existing intellectual property remain the property of the client or their respective owner.
Ownership and permitted use of custom deliverables may be further defined in the applicable proposal or written agreement.
22. Confidentiality
We aim to handle client information with reasonable care and discretion.
Unless a separate confidentiality agreement is signed, communications with remarkable. do not create attorney-client, accountant-client, medical, immigration-consultant or other regulated professional privilege.
We may share information with staff, contractors, collaborators or service providers only as reasonably necessary to assess or deliver the agreed service, subject to appropriate confidentiality expectations.
Clients should not provide highly sensitive information unless it is reasonably necessary and an appropriate method of transmission has been agreed.
23. Limitation of Liability
To the fullest extent permitted by law, remarkable., its owners, personnel, contractors, collaborators and service providers will not be liable for indirect, incidental, consequential, special, punitive or exemplary damages, including loss of income, opportunity, data, business, housing, employment or travel arrangements.
To the fullest extent permitted by law, our total liability for a claim related to a service will not exceed the amount paid by the client for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
24. Force Majeure
We are not responsible for delay, interruption or failure to perform caused by circumstances beyond our reasonable control, including illness, emergency, natural disaster, severe weather, transportation disruption, power or internet failure, platform failure, government action, labor dispute, public-health event or security incident.
We will take reasonable steps to communicate and, where practicable, reschedule or adjust the affected work.
25. Changes to Services and Terms
We may update our services, pricing, booking procedures, policies and these Terms from time to time.
Updated Terms will be posted on our website with a revised “Last updated” date. A material change will not retroactively alter an existing written proposal or agreement unless the parties agree or applicable law requires it.
26. Governing Law and Contact
Unless otherwise required by applicable law, these Terms are governed by the laws of Japan.
If a dispute arises, the parties will first attempt to resolve it through good-faith communication. Nothing in this section limits mandatory rights or protections available under applicable law.
Questions about these Terms may be sent to:
remarkable. 合同会社
Email: info@remarkable.jp
Phone: +81 3 6320 7330
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034