Terms & Conditions
Last updated: May 17, 2026
These Terms & Conditions (“Terms”) apply to services, consultations, coaching, education support, Vancouver Life Support, digital products, packages, memberships, bookings, and related services provided by remarkable. 合同会社 (“remarkable,” “we,” “our,” or “us”).
By using our website, booking a service, purchasing a service or digital product, submitting an inquiry, downloading materials, or otherwise using our services, you agree to these Terms.
1. Who We Are
remarkable. 合同会社
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034
Email: info@remarkable.jp
Phone: +81 3 6320 7730
We provide intercultural business solutions, communication coaching, English coaching, education support, tutoring, career and study support, consulting, translation/transcreation, Vancouver Life Support, digital materials, and related services.
2. Services
Our services may include, but are not limited to:
- English coaching and communication support
- Intercultural communication and business support
- Education, tutoring, study, and career support
- Translation and transcreation
- Consulting and advisory support
- Vancouver Life Support
- Digital guides, checklists, templates, and downloadable products
- Packages, memberships, subscriptions, and custom services
The exact scope, duration, price, and conditions of each service may be stated on the relevant booking page, product page, proposal, invoice, service description, or written communication.
3. Vancouver Life Support Services
Vancouver Life Support is a practical support service for individuals preparing to move to, newly arriving in, or adjusting to life in Vancouver.
The service may include general life preparation, practical English communication support, housing search preparation, rental message support, resume and job-search preparation, banking/SIM/transit preparation, and general information organization related to daily life in Vancouver.
The service does not include immigration advice, legal advice, tax advice, medical advice, licensed real estate brokerage, contract agency, employment agency services, or guaranteed housing, job placement, school admission, visa approval, or other specific outcomes.
Where appropriate, clients should consult official sources or qualified professionals.
4. No Professional or Regulated Advice
Unless expressly agreed in writing and provided by a properly qualified professional, our services do not constitute:
- Legal advice
- Immigration advice
- Tax advice
- Medical advice
- Financial advice
- Licensed real estate brokerage
- Contract agency or representation
- Employment agency services
- Guaranteed job placement
- Guaranteed housing placement
- Guaranteed school admission
- Guaranteed visa approval
Any information provided is for general informational, educational, communication, preparation, or practical support purposes only.
5. Booking Time Frames
Unless otherwise stated on the relevant booking page or written agreement, the earliest a service can be booked is 30 to 45 days before the start time.
Unless otherwise stated, the latest a service can be booked is up until 48 hours before the start time.
Certain booking pages, online consultations, urgent services, Vancouver Life Support services, or custom services may have different booking windows, minimum notice periods, or availability rules.
Clients are responsible for checking the correct date, time, time zone, service type, and booking details before completing a booking.
6. Bookings
Bookings may be made through our website, TidyCal, email, forms, or other designated booking methods.
A booking is not confirmed until the required booking steps are completed. For paid services, this generally includes completion of payment.
We may decline, cancel, reschedule, or modify a booking if:
- The requested service is outside our scope
- Payment has not been completed
- Required information has not been provided
- The request involves safety, legal, ethical, or operational concerns
- The relevant staff member or support partner is unavailable
- The request requires a licensed professional
- The request is inappropriate, unreasonable, or inconsistent with these Terms
7. Payment
Prices may be listed in JPY, CAD, USD, or another currency depending on the service.
Unless otherwise stated, payment is required before the service is confirmed or delivered.
Vancouver Life Support online consultations are generally paid in CAD in advance. A booking is confirmed only after the applicable payment has been completed through the designated booking or payment system.
We may use third-party platforms such as TidyCal for scheduling and Stripe or other payment processors for payment processing.
In-person support, car-based support, urgent support, after-hours support, long-distance travel, custom support, family/guardian support, or other special requests may require a separate quote, deposit, or full advance payment before the service is confirmed.
The customer is responsible for any currency conversion fees, bank fees, card fees, payment processor fees, or other charges imposed by their bank, card issuer, or payment provider.
8. Cancellation
Customers may request cancellation of services by email or phone.
Cancellation requests must be made at least 48 hours prior to the scheduled service date and time to be eligible for a full refund.
Cancellation requests received within 48 hours prior to the scheduled service date and time will be charged the entire price in full.
We reserve the right to cancel services in exceptional circumstances including, but not limited to, illness, natural disasters, unforeseen events, technical issues, safety concerns, or force majeure.
If we cancel a service, customers will receive a full refund, a rescheduled service, a credit, or another appropriate alternative depending on the circumstances.
For custom, urgent, in-person, travel-based, after-hours, or specially prepared services, cancellation and refund conditions may vary depending on the nature of the request and any preparation, travel, reserved time, or costs already incurred.
9. Late Arrival and No-Show Policy
If a client is late to a scheduled session, the session may still end at the originally scheduled end time.
If a client does not attend a scheduled session without prior notice, the session may be treated as completed and may not be eligible for refund or rescheduling.
If a client repeatedly misses, cancels, or reschedules sessions, we may decline future bookings or require advance payment, deposits, or stricter booking conditions.
10. Refunds
Refunds for cancellations will be issued using an agreed method of payment.
Refunds will be processed within 7 business days from the date of the cancellation request approval.
Refunds may take additional time to reflect in the customer’s account depending on the payment method and financial institution.
Refunds are issued for the original amount paid. We are not responsible for third-party fees, currency conversion differences, payment processing fees, bank fees, or financial institution charges unless required by applicable law.
Refunds may not be available for:
- Completed services
- No-shows
- Late cancellations
- Services canceled within the stated cancellation window
- Digital products after access, delivery, or download
- Custom work already started
- Urgent or after-hours support
- In-person or travel-based support where preparation or travel costs have already been incurred
- Packages, memberships, or subscriptions beyond their stated refund conditions
- Administrative, payment processing, platform, bank, or currency conversion fees unless required by law
In the event of service disruption or dissatisfaction, customers are encouraged to discuss potential refunds, credits, rescheduling, or reasonable alternatives with us.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
11. Memberships
Membership fees are non-refundable once processed.
Memberships renew monthly and may be cancelled by the customer at any time via their account site or by written request.
Membership grants access to private booking links, session management tools, and shared resources.
Cancellation of membership will take effect at the end of the current billing cycle. Access will continue until that date.
Failure to pay the monthly membership fee may result in restricted access to booking features, recurring management tools, and shared client resources.
This membership does not include sessions or services. It is a gateway for access and account management unless otherwise stated.
12. Packages
Each package has a defined validity period, such as 6 weeks, 10 weeks, or another period stated at the time of purchase.
Unused sessions or service units will expire after the validity period and are non-refundable.
Sessions, service units, or credits may only be rescheduled within the original validity period, subject to availability.
Rescheduled sessions or service units must also be completed within the original validity period, counted from the date of package purchase.
Missed sessions or no-shows are not eligible for refunds or rescheduling unless cancellation is made at least 48 hours in advance.
Packages are generally non-transferable and may only be used by the client who made the purchase unless otherwise agreed in writing.
Refunds are not available once any session in the package has been used. If no sessions have been used, the refund may be considered according to the general refund policy.
Extension requests due to illness or exceptional circumstances may be considered on a case-by-case basis and must be submitted before the package expiry date.
13. Discounts
All discounts and promotional pricing are applied at the time of purchase only.
Discounts are not retroactive and may not be applied to previously completed purchases.
Discount codes are non-transferable and may not be exchanged for other services or credits unless otherwise stated.
Discount availability, terms, and duration may vary and will be clearly indicated at the time of the offer.
Combined or stacked discounts are not allowed unless explicitly stated.
Unless otherwise specified, discounts are limited to one per client or household.
We reserve the right to modify or discontinue discounts at any time without prior notice.
14. Exceptions
Certain services or products may have specific cancellation and refund policies, which will be communicated to customers at the time of purchase.
Non-refundable deposits or fees may apply to certain services and will be clearly stated in the service agreement or booking confirmation.
Urgent, after-hours, custom, in-person, travel-based, or specially prepared services may have different cancellation, refund, or rescheduling rules.
15. Digital Materials and Downloadable Products
Free checklists, guides, templates, PDFs, digital products, and other downloadable materials are provided for general informational and educational purposes only.
They may not reflect every individual situation and do not replace professional advice.
Paid digital products, if offered, may be non-refundable after purchase, delivery, access, or download unless otherwise required by applicable law or stated at the time of purchase.
Digital materials may not be copied, resold, redistributed, publicly shared, modified for resale, or used commercially without our written permission.
We may update, revise, replace, or remove digital materials at our discretion.
16. In-Person and Local Support
In-person support, accompaniment, car-based support, pickup/drop-off, errands, appointment support, or location-specific assistance are subject to availability, location, schedule, safety, weather, transportation conditions, and the scope of the request.
Additional charges may apply for travel time, waiting time, parking, fuel, public transportation, long-distance travel, after-hours requests, urgent requests, or additional preparation.
We reserve the right to decline, modify, or stop any request that is unsafe, inappropriate, outside the agreed scope, requires a licensed professional, or creates unreasonable risk for the client, staff, support partner, or third parties.
Clients are responsible for their own personal belongings, decisions, conduct, and compliance with applicable rules, laws, contracts, and instructions from third parties.
We do not guarantee the availability, suitability, safety, condition, or outcome of any third-party location, service provider, landlord, employer, school, agency, vendor, or institution.
17. Minors and Guardian Involvement
For clients under 18, involvement and consent of a parent or legal guardian is required.
We may request confirmation of guardian involvement before providing support.
We may decline or modify support involving minors depending on the nature of the request, safety considerations, documentation, location, supervision, and applicable rules.
We do not provide unsupervised childcare services.
Parents or legal guardians are responsible for decisions, permissions, documentation, supervision, and compliance with applicable school, travel, housing, safety, or legal requirements.
18. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Attending scheduled sessions on time
- Reviewing booking details and time zones carefully
- Preparing relevant materials before the session
- Making their own decisions based on their situation
- Consulting qualified professionals where needed
- Complying with applicable laws, contracts, school rules, employment rules, tenancy rules, official requirements, and third-party instructions
- Treating staff, support partners, instructors, contractors, and other clients respectfully
We are not responsible for outcomes caused by incomplete, inaccurate, delayed, or misleading information provided by the client.
19. Results and No Guarantees
We aim to provide practical, useful, and professional support. However, we do not guarantee any specific outcome.
We do not guarantee:
- Housing approval
- Job offers
- Interview results
- School admission
- Visa approval
- Legal results
- Financial results
- English score improvements
- Business results
- Customer satisfaction from third parties
- Resolution of landlord, employer, school, government, or other third-party issues
Any examples, testimonials, or past results are not guarantees of future outcomes.
20. Reviews, Testimonials, and Feedback
Clients may be invited to provide reviews, testimonials, or feedback after using our services.
By submitting feedback, clients allow us to use it for service improvement, internal review, marketing, or testimonial purposes where appropriate.
We may edit testimonials for length, clarity, grammar, anonymity, or readability, provided the meaning is not materially changed.
We will take reasonable steps not to disclose sensitive personal information publicly without permission.
21. Communication
We may communicate with you by email, booking platform, website form, video meeting link, or other agreed communication methods.
Public or pre-booking communication channels are for service-related inquiries only. Detailed individual advice regarding housing, work, English messages, daily life preparation, or other personal situations is provided within paid services.
We may provide LINE or other direct communication methods only after booking or as part of an active paid support arrangement.
We are not required to monitor or respond to messages outside agreed service hours, booking times, or communication channels.
22. Third-Party Services and Links
We may use third-party tools and platforms such as Squarespace, TidyCal, Stripe, Google Workspace, Zoom, Google Meet, email platforms, analytics tools, and other service providers.
We are not responsible for the availability, security, errors, policies, or performance of third-party tools or platforms.
Our website may contain links to third-party websites or resources. We are not responsible for the content, accuracy, policies, or practices of third-party websites.
Use of third-party services may be subject to the terms and privacy policies of those third parties.
23. Intellectual Property
All content, materials, guides, checklists, templates, documents, website copy, designs, logos, graphics, videos, training materials, and digital products created by remarkable are owned by us or used with permission.
Clients may use materials provided to them for personal, internal, or agreed purposes only.
Materials may not be copied, resold, redistributed, publicly posted, modified for resale, or used commercially without our written permission.
Recording, copying, or distributing sessions, materials, or private communications without permission is prohibited.
24. Confidentiality
We aim to handle client information with reasonable care and discretion.
However, unless a separate confidentiality agreement is signed, communications with us do not create attorney-client, accountant-client, medical, immigration consultant, or other regulated professional privilege.
We may share information internally or with relevant staff, contractors, support partners, or service providers as reasonably necessary to provide the requested service.
25. Limitation of Liability
To the fullest extent permitted by applicable law, remarkable, its owners, staff, contractors, instructors, support partners, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of income, loss of opportunity, loss of data, business interruption, housing loss, job loss, travel disruption, or third-party decisions.
Our total liability for any claim related to a service will not exceed the amount paid by the client for the specific service giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms limits liability that cannot legally be limited.
26. Force Majeure
We are not responsible for delays, cancellations, or failure to perform caused by circumstances beyond our reasonable control, including illness, emergencies, natural disasters, transportation disruption, internet or platform failures, power outages, government action, labor disputes, security incidents, weather, public health issues, or other events outside our control.
27. Changes
Customers can request changes to their bookings, subject to availability and any applicable fees.
Changes to bookings must be requested at least 48 hours prior to the scheduled service date unless otherwise stated on the relevant booking page or written agreement.
We may update our services, pricing, policies, booking procedures, or these Terms from time to time.
Updated Terms will be posted on our website with a revised “Last updated” date.
Your continued use of our website or services after updates means that you accept the revised Terms.
28. Governing Law
Unless otherwise required by applicable law, these Terms are governed by the laws of Japan.
If a dispute arises, the parties will first attempt to resolve the matter through good-faith communication.
Nothing in this section limits any mandatory rights or protections a consumer may have under applicable local law.
29. Contact
If you have questions about these Terms, please contact:
remarkable. 合同会社
Email: info@remarkable.jp
Phone: +81 3 6320 7730
Address: 8-7 Daikanyama-cho, Shibuya-ku, Tokyo, Japan 150-0034